Privacy Policy

1) Information we collect

• Identifiers & contact info: name, email, phone, mailing address, and similar details you provide.
• Account/transaction info (if offered): login details, customer support messages, and records of requests or purchases.
• Internet/device data: IP address, device identifiers, browser type, pages viewed, links clicked, referring URL, and approximate location derived from IP.
• Cookies & advertising identifiers: cookie IDs and mobile advertising identifiers where applicable.

2) Sources

We collect information (a) directly from you, (b) automatically from your device/browser, and (c) from service providers that help operate the Site (e.g., analytics, hosting, communications).

3) How we use information

• Provide, maintain, and improve the Site and our services.
• Respond to inquiries, provide customer support, and send service-related messages.
• Understand usage, measure performance, and develop new features.
• Fraud prevention, security, debugging, and legal compliance.
• Marketing/advertising (where enabled), including measuring ad effectiveness.

4) Cookies, analytics, and Google advertising

We may use cookies, pixel tags, and similar technologies for site functionality, analytics, and advertising. If we use Google services (such as Google Analytics and/or Google Ads), Google may collect and process data through cookies and identifiers to provide analytics, ad delivery, and conversion measurement. This may include interest-based advertising and remarketing.

• Cookie controls: you can limit cookies via browser settings; some features may not work.
• Google Ads controls: you can manage ad personalization in your Google account and opt out of certain interest-based ads via Google’s Ads Settings and industry opt-out tools (e.g., NAI/DAA).

5) How we share information

We may share personal information with:

• Service providers (hosting, analytics, communications, payment processing if applicable) under contracts to process data on our behalf.
• Advertising/analytics partners where enabled (which may be considered “sharing” for cross-context behavioral advertising under certain state laws).
• Legal and safety recipients to comply with law, protect rights, and prevent fraud or abuse.
• Business transfers in connection with mergers, acquisitions, or similar transactions.

We do not knowingly sell personal information for money. If we engage in cross-context behavioral advertising, you may have the right to opt out of “sale”/“sharing” as described below.

6) Retention

We retain personal information as long as reasonably necessary for the purposes described above, including to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

8) Your privacy rights (U.S. states)

Depending on your state of residence and applicable law (including California CPRA and other state privacy laws), you may have the right to: (a) access/know, (b) delete, (c) correct, (d) obtain a portable copy, (e) opt out of targeted advertising and certain “sale”/“sharing,” and (f) not be discriminated against for exercising rights. You may also appeal a denial where required by law.

How to submit a request: email contact@embergrovehouse.com. We will verify requests as required (for example, by confirming access to an email account or requesting additional information). Authorized agents may submit requests where permitted.

Opt-out of sale/sharing/targeted ads: You can also reduce tracking by blocking cookies, using privacy-focused browser settings, or adjusting ad personalization controls (including Google Ads settings). If we provide a “Do Not Sell or Share My Personal Information” link on the Site, you may use it to opt out where applicable.

9) Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) Changes

We may update this Policy from time to time. The “Effective date” above indicates when it was last revised.